General Manager

Job Summary

Required Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable
• Comfortable with workplace technology like registers, scheduling, and inventory management software
• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks
• Helps to identify and recommend employees with proven performance for advancement
• Safeguards company property and personal information from harm, damage, or theft
• Must read, follow, model, and enforce all agency policies, procedures, and values
• Utilizes efficient staffing methods to ensure the store is staffed appropriately
• Arranges for replacements of absent employees when necessary
• Audits, edits, and approves payroll
• Eliminates wasteful practices through process improvement
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code
• Other duties as assigned
• Monthly bonus potential up to $1000
• Quarterly bonus potential up to $1500
• Individual and family medical benefits
• Individual and family dental and vision benefits on the first of the month following the hire date
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date
• 403(B) Retirement on date of hire
• 403(B) Retirement + Employer Match after one year of employment
• 401(A) Retirement on date of hire
• PTO Accrual up to 15 days based on hours worked
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities