General Manager
$75,000–$85,000 year
On-siteChicago, Illinois, United States or Greektown, Maryland, United States
Job Summary
Supervise daily front of house and back of house operations, oversee all staff including kitchen and bar teams, and lead pre-shift meetings. Manage labor, beverage, and operating supplies within budgeted guidelines while creating and distributing work schedules for all meal periods. Ensure all company policies, health and safety standards, and procedures are consistently adhered to by restaurant staff. Direct performance through reviews, goal setting, coaching, and counseling, and lead the hiring process for new employees. Monitor guest communications, handle complaints, and manage large group events and catering. Reconcile daily cash accurately, maintain inventory levels, and provide Toast system support and troubleshooting. Actively participate in restaurant marketing efforts and maintain relationships with vendors, the community, and competitors.
Required Qualifications
- Three (3) years experience in restaurant management
- Well-versed in service techniques
- Diverse front of the house experience
- Ability to satisfactorily communicate in English (speak, read, write) with both guests and co-workers
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, without supervision
- Ability to maintain restaurant standards, policies and procedures
- Ability to prioritize and organize work assignments
- Ability to direct performance of assigned staff
- Ability to follow up with corrections where needed
- Ability to lead and direct a diverse workforce through training, coaching, counseling and progressive discipline where necessary
- Ability to effectively write staff schedules in accordance with forecasted business levels and agreed upon staffing guidelines and service standards
- Ability to work autonomously while maintaining restaurant and company procedures
- Ability to make timely decisions within the parameters of guidance supplied by the Director of Operations
- Ability to manage labor, beverage and operating supplies within budgeted or forecasted guidelines
- Ability to work a variety of varying schedules
- Punctuality, regular and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and the public
- Adherence to all Federal, State and local, as well as company and property, health and safety standards
- Liquor Awareness Certification
- Endurance of various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping
- Ability to lift, bend, stoop, push or pull heavy load weighing up to 50 lbs
- Ability to stay on one's feet for up to eight (8) at a time
Desired Qualifications
- College graduate
- Guest relations training
- Additional language skills
- Previous experience with POS system, preferably Toast
- Ability to communicate in a second language, preferably Spanish
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