General Manager - Fresh Kitchen and Juice Bar
On-siteToronto, Ontario, Canada
Job Summary
Oversee all aspects of the Fresh Kitchen and Juice Bar location, including maintaining an inspection-ready environment, managing cash handling and reports, and controlling food costs through proper prep and waste procedures. Lead the full hiring and promotion cycle, conduct pre-shift meetings, and enforce safety protocols by reacting to injuries and coordinating equipment maintenance. Review financial statements, meet labor cost objectives, and champion product knowledge to educate guests on the menu, retail items, and mobile app. Promote local marketing initiatives to drive sales while ensuring the team adheres to shipping requirements and operational logs.
Required Qualifications
- Flexible availability to work evenings, weekends and holidays according to restaurant needs
- At least 4 years of serving and/or bartending experience in a high volume restaurant environment
- At least 1 year of experience in a leadership or management position
- Motivated learner when it comes to technology, software and restaurant operations
- Excellent communication skills
- Organizational skills
- Problem-solving skills
- Has a SmartServe certification (or willingness to certify)
- Has a thorough grasp on the happenings within their location both financially and physically
- Owns all aspects in regards to cash handling, cash reports, etc.
- Has a strong grasp of Fresh's standards and policies including inclusivity, attendance, code of conduct, positive attitude and uniform policy
- Champions product knowledge to be able to make recommendations and educate guests on the menu, retail items, Fresh mobile app, etc.
- Meets labour costs objectives when creating and publishing weekly schedules and updates projections based on trends and previous years' sales
- Controls food cost and usage by following proper prep, portioning and waste control procedures
- Reviews the Profit and Loss statement and General Ledger in a timely manner
- Works directly with the services providers to coordinate repairs and maintenance schedules to keep equipment and all restaurant areas in good standing
- Enforces good preventative maintenance on equipment and acts proactively to decrease risks to employees, guests and company assets
- Promotes local restaurant marketing initiatives to drive up sales through staff education and guest interactions in-person and online
- Monitors the logs, systems and procedures within the restaurant such as temperature logs, training completions, cash reports, timesheets, etc.
- Oversees order deliveries ensuring the team is adhering to shipping requirements and checking for discrepancies and ingredient quality
- Reacts appropriately when an employee is injured at work by following the health and safety procedure and filling out an incident report
- Leads the full hiring cycle and promotion process for all staff
- Builds a strong team and cultivates and adjusts a succession plan as needed
- Develops skills within the leadership team to better understand how they currently impact the business
- Leads the pre-shift meetings ensuring no points are forgotten and the team is informed and engaged
- Contributes to a safe and warm environment by respecting and accepting all individuals who enter the restaurant
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