General Manager Family Entertainment
On-siteEscondido, California, United States
Job Summary
Direct the store's sales, profit, and staffing operations to achieve revenue and profitability goals while ensuring customer satisfaction and employee morale. Supervise department managers, conduct daily audits of cash drawers and transactions, and manage store displays to optimize traffic flow. Provide operational training, resolve employee issues, and prepare monthly reports on sales, COGS, and labor control for executive management. Enforce safety protocols, loss prevention measures, and compliance with local regulations while maintaining high ethical standards. Extend job offers, conduct performance evaluations, and monitor staffing levels to ensure adequate department coverage.
Required Qualifications
- 3+ years of GM management experience in team building, sales development, strong operational skills within a fast-casual theme concept
- Superior customer service skills
- Strong verbal communication skills supported by a pleasant and positive attitude of can do success
- Ability to gain, demonstrate, and coach with operation knowledge
- Ability to plan activities, set goals, effectively manage time and work
- Shows the ability to consistently contribute to the overall improvement of the team
- Lifting and/or moving up to 100lbs with assistance is required
Desired Qualifications
- Bachelor's degree from preferred but not required
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