GENERAL MANAGER
$55,000–$65,000 year
On-siteSandusky, Ohio, United States
Job Summary
Lead daily operations across games, attractions, food & beverage, and retail while championing optimal player conditions through proactive equipment monitoring and maintenance. Own the full location P&L, including revenue, labor, and COGS, utilizing forecasting tools to optimize schedules and manage costs. Recruit, hire, train, and develop a high-performing team, conducting performance evaluations and fostering a culture of accountability. Analyze guest feedback and mystery shop results to elevate service delivery, while partnering with cross-functional teams and venue hosts to drive foot traffic and revenue. Work evenings, weekends, and holidays as required.
Required Qualifications
- 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations
- Proven success managing multi-disciplinary teams in high-volume environments
- Strong business acumen and comfort with P&L ownership, labor management, and operational analytics
- Excellent communication, coaching, organizational, and problem-solving skills
- Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting
- Willingness to work evenings, weekends, holidays, and travel to other locations if required
- High school diploma or equivalent required
- Guest Obsession: a passion for creating amazing guest experiences
- Fun & Energy. Leads with positivity, playfulness, and passion
- Learns & Adapts – Takes initiative, solves problems, and drives improvement
- Energizes Others– Connects people to purpose, values, and goals
- Accountable: Takes ownership of outcomes. Follows through and delivers results
- Develops Talent – Builds strong teams and drives performance
- Executes with Excellence – Executes with focus, detail, and consistency
- Resilience – helps others stay focused and thrive through change
Desired Qualifications
- associate's or bachelor's degree preferred
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