General Manager (Estepona,Spain)
On-siteEstepona, Andalusia, Spain
Estepona, Andalusia, SpainOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Oversee the full local operation across hospitality, education, community, and real estate to ensure seamless service delivery and high guest satisfaction. Manage the local budget, monitor financial KPIs, and drive revenue growth while maintaining operational quality and team wellbeing. Lead a high-performing team through recruitment, coaching, and performance management, fostering a culture of ownership and continuous improvement. Partner with global teams to implement standards, escalate risks, and support strategic initiatives that align local execution with company priorities. Ensure compliance with local laws, safety standards, and safeguarding requirements while managing vendor relationships and facility readiness.
Required Qualifications
- Strong player-coach mindset
- Locally based leadership capability
- Ability to live in or near the location
- Active presence in the day-to-day rhythm of the business
- Experience leading, enabling, and developing teams
- Experience staying close to execution, problem-solving, and guest experience
- Experience overseeing full local operations across hospitality, education, community, real estate, partnerships, and business performance
- Experience ensuring consistent, high-quality experiences across all family touchpoints
- Experience creating clear ways of working, escalation paths, and service expectations
- Experience managing check-in, check-out, onboarding, and cohort starts
- Experience identifying operational gaps, service risks, or inefficiencies and implementing improvements
- Experience ensuring locations are properly stocked, equipped, and prepared
- Experience coordinating across local teams to ensure connected, professional, and well-managed experiences
- Experience implementing global standards, processes, and policies at location level
- Experience creating cultures of ownership, accountability, collaboration, and continuous improvement
- Experience partnering closely with Education Center Directors
- Experience ensuring education teams have staffing, schedules, tools, spaces, equipment, and operational support
- Experience supporting team wellbeing, team dynamics, and people-related escalations
- Experience identifying, escalating, and resolving education-related operational blockers
- Experience supporting implementation of education policies, safeguarding standards, health & safety requirements, and local compliance
- Experience ensuring education environments are safe, functional, welcoming, and aligned with standards
- Experience supporting service readiness before cohorts including team onboarding, space preparation, and operational setup
- Experience ensuring clear communication and alignment between Education, Hospitality, Community, Operations, and Family Support teams
- Experience partnering with global Education and People teams
- Experience monitoring overall health of education services from operational, people, and compliance perspectives
- Experience overseeing EC facilities management including maintenance, repairs, upkeep, space readiness, and health & safety compliance
- Experience managing key operational partnerships including cleaning, catering, maintenance providers, and local vendors
- Experience driving high guest satisfaction and strong Net Promoter Score results
- Experience building trust with families through regular, thoughtful, and professional interaction
- Experience gathering, understanding, and using family feedback to improve service delivery
- Experience creating cultures where service failures are addressed quickly and effectively
- Experience holding local teams accountable for delivering excellent service
- Experience escalating and resolving family concerns through the right channels
- Experience creating memorable experiences that support relationships, rebooking, and long-term loyalty
- Experience partnering with global teams to ensure family feedback informs broader improvements
- Experience ensuring location experiences reflect company values, standards, and promises
- Experience managing local budgets and ensuring expenses remain within approved targets
- Experience monitoring financial performance, margins, profitability, and location-level KPIs
- Experience identifying opportunities to increase revenue while protecting quality
- Experience managing resources fairly, efficiently, and in line with business priorities
- Experience supporting financial planning, forecasting, and local budget reviews
- Experience making data-informed decisions to improve operational and financial outcomes
- Experience managing procurement, staffing, supplies, and local services with cost awareness
- Experience collaborating with global leadership on performance reviews, growth plans, and strategic priorities
- Experience ensuring locations operate with strong business discipline while maintaining people-centered approaches
- Experience building cohesive, high-performing local teams across functions
- Experience supporting recruitment and selection for open roles at the location
- Experience onboarding new team members into company culture, standards, and ways of working
- Experience creating clear expectations, team rhythms, and communication structures
- Experience coaching team members through regular feedback, performance conversations, and development support
- Experience holding team members accountable for performance, ownership, and service standards
- Experience supporting team wellbeing, engagement, and retention
- Experience identifying team risks, conflicts, or performance concerns early and addressing them with support
- Experience partnering with People teams on employee relations, performance management, wellbeing, and local compliance
- Experience creating positive, collaborative, and inclusive team cultures
- Experience acting as key local connectors between global teams and the location
- Experience translating company priorities into clear local execution
- Experience working closely with global teams across Hospitality, Education, Community, People, Operations, Real Estate, Finance, Sales, and Marketing
- Experience ensuring global processes, standards, and initiatives are implemented effectively at local levels
- Experience acting as local connectors between Education Center Director, global Education team, People team, and local operations
- Experience providing local insights to improve company-wide processes, products, and services
- Experience supporting rollout of new initiatives, pilots, tools, and operational improvements
- Experience ensuring local teams understand company priorities and how their work contributes to broader goals
- Experience escalating risks, blockers, and opportunities in a timely and structured way
- Experience creating alignment between local execution and global strategy
- Experience ensuring decisions and communication flow clearly between local and global stakeholders
- Experience building and managing strong local relationships that support service quality, operational efficiency, revenue opportunities, and overall location experience
- Experience establishing and maintaining local partnerships that improve family experience or support local operations
- Experience identifying partnership opportunities that may create additional value or revenue
- Experience managing local vendors, suppliers, and subcontractors
- Experience ensuring contractors deliver services according to agreed standards, timelines, and contracts
- Experience leading local procurement and managing supplier costs
- Experience building strong relationships with property owners, local authorities, businesses, and community stakeholders
- Experience representing Boundless Life professionally in the local market
- Experience developing strategic alliances that strengthen brand and location presence
- Experience ensuring local partnerships and vendor relationships support smooth, reliable, and high-quality service
- Experience managing local property owner relationships
- Experience coordinating local real estate projects, improvements, and operational setup
- Experience supporting new property onboarding and readiness
- Experience ensuring properties, education spaces, common areas, and local infrastructure meet expected standards
- Experience identifying local facilities needs, risks, or improvements
- Experience coordinating with global teams on property standards, expansion plans, and location development
- Experience ensuring physical environments support hospitality, education, community, and team needs
- Experience addressing facilities-related issues quickly and effectively
- Experience providing local insight and operational feasibility input for future growth opportunities
- Experience ensuring locations operate in line with applicable laws, company policies, safety expectations, and service standards
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