General Manager, CRM +
RemoteUnited States or Phoenix, Arizona, United States
Job Summary
Own the full CRM+ P&L, driving new-logo acquisition, expansion, and retention while maintaining customer trust. Define the product roadmap to evolve the platform into an open, headless, AI-native foundation, partnering with engineering to prioritize investment in agentic workflows and Natural Language Analytics. Lead go-to-market strategy across new logos and existing accounts, setting pipeline targets and refining cross-sell playbooks with sales and marketing leadership. Cultivate thought leadership to position CRM+ as the industry standard for AI-powered fundraising, while reporting key metrics like ARR and NRR to executive leadership.
Required Qualifications
- 7+ years of experience in B2B SaaS
- Meaningful exposure to GTM, product strategy, or general management of a scaled software product
- Demonstrated ability to grow an existing revenue base while protecting or improving retention
- Strong commercial instincts
- Comfort operating a platform business
- Exceptional communicator (writing, on Zoom, and on stage)
- Comfortable operating with dotted-line authority
- Bias for action balanced with the discipline required to run a mature business while pushing innovation forward
- Experience working with or selling to nonprofits, higher education, or mission-driven organizations is a plus
Desired Qualifications
- Experience with AI-first SaaS products, especially agentic or AI-native platforms
- Familiarity with CRM platforms common in the nonprofit sector (Salesforce NPSP, Blackbaud, etc.)
- Prior experience working closely with nonprofit teams
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