General Manager
$70,304–$88,000 year
On-site · Paso Robles, California, United States
Job Summary
General Manager for a boutique Pilates studio responsible for leading sales, membership growth, staff training, and overall studio operations. Oversees revenue streams including memberships, retail, private training, and teacher training; drives lead generation through Grass Roots Marketing and networking; hires and supervises Sales Associates and instructors; uses ClubReady for revenue and attendance reporting; coordinates marketing campaigns and studio promotions; ensures inventory accuracy, policy enforcement, and high-level customer service; requires strong English communication, data management, organizational skills, and a professional, reliable demeanor. Benefits include base salary with performance bonuses, health benefits, 401K, PTO, and free Pilates classes.
Required Qualifications
- 2+ years of retail/service sales or fitness sales experience
- Confident in generating personal sales and training Sales Associates in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgement
- An affinity and passion for fitness
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Proficiency with computers and Studio software
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
- Review instructor evaluations and assist in mentorship/disciplinary action as needed
- Independently make decisions related to high level customer service
- Collect out-standing dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
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