General Manager
On-siteCleveland, Tennessee, United States
Job Summary
Lead center-level operations and drive profitability by managing key metrics, quality standards, and staff skill levels. Execute shop performance through Recipe Book adherence, recruit and train new hires, and coach teams to ensure customer satisfaction and resolve concerns. Stay current on vehicle repair technologies, maintain safe working conditions, and act as a liaison with insurance contacts and dealer accounts. Manage change processes and participate in external marketing and team-building activities as needed. Travel up to 25% of the time. Join a rapidly growing Atlanta-based company dedicated to integrity and quality service.
Required Qualifications
- Minimum of five years collision repair / auto body management experience
- Proven leadership and track record of employee development
- Ability to read and understand financial P&L statements
- Valid driver's license
- Eligible for insurance coverage
- Working knowledge of CCC One estimating platform and management system
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to travel up to 25%
Desired Qualifications
- ICAR Platinum certification
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