General Manager
On-site · Denver, Colorado, United States
Job Summary
General Manager responsible for driving training, culture, guest satisfaction targets, brand standards execution, overall environment and financial profitability of the hotel. Lead, support, and clearly communicate goals and expectations that embody the Brandt culture. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and financial measurements across housekeeping, front desk, food & beverage, sales, and engineering. Ensure all departments are profitable, maintain strong working relationships, delegate authority, supervise staff, and ensure proper training including safety SOPs. Manage HR functions, control turnover, motivate employees, and focus on development and retention. Protect assets through preventative maintenance, respond to guest requests, and drive brand satisfaction scores. Align with brand initiatives, allocate funds, approve purchases, produce monthly financial reports, and contribute to strategic planning. Participate in sales efforts with the Sales Manager and coordinate capital projects to uphold quality standards.
Required Qualifications
- Possess knowledge of hospitality industry and business management fields.
- Speak, read, write, and comprehend the English language, proficiently.
- Ability to work independently with minimal supervision and desire to participate as part of a team.
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
- Knowledge of sales process, client base, and general market knowledge.
- Knowledge of revenue management and successfully forecast business on both short-term and long-term basis.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
- Lead and be a role model for all team members.
- Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
- Able to assess/evaluate team member performance in a fair and consistent manner.
- Able to make decisions with only general policies and procedures available for guidance.
- Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.