General Manager
$95,000–$116,000 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Lead and support the gym's management team to operate a best-in-class facility, overseeing day-to-day operations, safety, cleanliness, and operational efficiency. Implement evolving systems for operations, safety, and customer experience while developing and managing budgets to ensure financial health. Foster an inclusive, high-performing workplace culture by collaborating with marketing and programming teams to enhance community engagement. Maintain accountability for staff development and support positive relationships with union-represented employees through consistent policy application and partnership with HR and Legal. Lead risk management efforts including emergency planning and incident response, and build local organizational partnerships for outreach. This full-time role requires a flexible schedule including evenings, weekends, and outside standard hours.
Required Qualifications
- 3+ years of management experience, preferably in operations, fitness, climbing, or hospitality
- Proven success in leading diverse teams and driving performance
- Strong organizational and financial management skills
- Excellent communication and leadership abilities
- Experience developing and implementing systems and processes
- Commitment to inclusivity, safety, and community engagement
- This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs
Desired Qualifications
- Familiarity with climbing gym operations
- Experience managing large facilities or multi-department environments
- Bilingual or multilingual communication skills
- CPR/First Aid certification
- Experience supervising or supporting employees in a unionized workplace
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.