General Manager, B/C Unit
$145,000–$155,000 year
On-site · Las Vegas, Nevada, United States
Job Summary
General Manager, B/C Unit leads the airline catering unit (flight kitchen) operations with revenues of $20M–$65M+ and 100–150 headcount. Responsible for ensuring production standards, on-time performance, QA/HACCP/FDA/compliance, labor and food-cost management, and attainment of airline and corporate goals. Oversees multiple departments (Food production, Transportation, Equipment Processing, Storeroom, Dish-room/Porters, QA) and drives Lean and quality initiatives to achieve OPEX targets. Ensures regulatory compliance (HACCP, FDA, TSA) and maintains customer audits. Responsible for annual performance evaluations, customer communications, and reporting. Requires PCQI certification and ServSafe Sanitation Manager certification, with a rotating 55+ hour work week and up to 25% travel. Bachelor’s degree preferred; 10+ years in airline catering/food manufacturing; strong leadership, financial, and change-management skills; ability to lead a diverse team and manage through regulatory environments.
Required Qualifications
- Bachelor’s Degree in business administration or a related field if preferred
- Successful track record as a Manager or Assistant Manager in airline catering required
- 10+ years of experience in in-flight catering or food manufacturing environment required
- Demonstrated experience with managing financials with budget responsibility required
- Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred
- Proven experience successfully managing a team of supervisors and managers required
- Previous customer service and/or account management experience required
- Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
- Labor relations experience is required
- Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff
- Must have strong and effective leadership skills
- Excellent problem solving skills, planning and scheduling capabilities
- Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security
- Advanced Microsoft office tool skills (excel, word)
- Knowledge of quality auditing, inspection methods
- Detail oriented and excellent project management skills
- Strong organizational skills, able to prioritize responsibilities and multi-task
- Change Agent
- Able to obtain an AOA badge and customs seal
- Language / Communication Skills: Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
- Excellent written and oral communication skills
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