General Manager

Puget CollisionPosted 2 weeks ago

$100,000–$120,000 year

On-siteSan Clemente, California, United States

EXPIREDSan Clemente, California, United StatesOn-siteFull Time$100,000–$120,000 yearSmall

Full TimeSmall

Job Summary

Manage daily operations of the collision repair facility, including shop organization, workflow efficiencies, and profitability. Capture customers, monitor service scores, and ensure 100% satisfaction by educating clients on the repair process. Oversee estimating, quality workmanship, and compliance with manufacturer specs, scan reports, and alignment standards. Create center strategies to meet monthly sales goals and manage margin through labor, parts, and material mix. Forecast annual budgets, oversee accounts receivable, and maintain payroll while administering HR programs and team performance evaluations. Ensure adherence to federal, state, and local safety and environmental regulations. Work in both office and shop environments, standing for extended periods, and be present daily, including the final week of each month, to drive operations and ensure clean closes.

Required Qualifications

10-15 years auto body collision repair shop experience in management or estimating
I CAR Pro Level 1 at minimum for Estimating
Required experience with CCC One Collision Estimating System with ability to write DRP compliant estimates
Understanding and experience with major insurance DRP programs
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Must be an experienced professional in every aspect of Auto Body Shop Collision Repair and performance management
Estimating ability and knowledge expertise are expected in Insurance Company Direct Referral Programs and Dealership/Agent Relationships
Ability to identify proper repair procedures and quality workmanship, including reading scan reports, measurement reports, alignment specs and identifying proper welds
Ensure shop compliance on all these items including calibrations and that every vehicle is repaired to manufacturer specifications
Extensive knowledge in Insurance Carrier DRP account management and compliance, including capturing all drive estimates and DRP assignments, and maximizing profitability through effective program management
Ability and knowledge to write estimates and fill in as required to meet productivity
Maintain professional relationships with adjusters and insurance company representatives
Understanding company profit & loss reporting, EBITDA, and gross profit reporting, strategizing, and managing work and shop productivity daily to meet and exceed goals and grow profitability
Ability to manage margin through a profitable sales mix of labor, parts, and material
Ensure proper repair order job costing and invoicing by performing final repair order audit for proper documentation, confirm payment and closing the files
Forecast and maintain annual budget requirements and expenses, including equipment, cost of labor, staff schedule management, and oversee accounts receivable collections
Maintain & submit shop payroll weekly: effectively managing timeclock, overtime, and flag production
Implement and train appropriately at your center on all processes. Administer shop level HR programs and policies
Develop and evaluate team members on job performance
Set clear expectations and hold team members accountable for results
Know and understand the federal, state, and local requirements which govern the company's business including safety compliance, environmental/hazardous waste, and regulations within a body shop operation
Ability to work in both office and automotive repair shop environments
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required
Ability to occasionally lift, carry, push, or pull up to 25 pounds; heavier lifting may require assistance or mechanical equipment
Ability to safely navigate around vehicles, equipment, tools, parts, and other shop-related hazards
Ability to stand and walk for extended periods throughout the facility, including production, paint, and estimating areas
Ability to frequently move throughout the shop to inspect work, monitor operations, and interact with employees and customers
Ability to sit, use a computer, and perform administrative tasks for extended periods
Ability to occasionally bend, stoop, kneel, crouch, reach, and climb stairs
Ability to communicate effectively in person, by telephone, and electronically
Ability to visually inspect vehicles, repair quality, and workplace conditions, including close and distance vision
Ability to work in an environment that may include exposure to noise, dust, paint fumes, chemicals, varying temperatures, and moving machinery, while utilizing appropriate personal protective equipment (PPE) when required
Ability to operate a motor vehicle and maintain a valid driver's license, if driving company or customer vehicles is required

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