General Manager (Auntie Anne's/Cinnabon The Mall at Robinson - Pittsburgh, PA)
$58,000–$60,000 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Recruit, interview, hire, and retain team members while ensuring appropriate staffing levels for business fluctuations and peak periods. Train staff on product knowledge, service standards, and sales techniques; conduct ongoing individual and group training. Coach, counsel, and discipline team members as needed, while building internal talent pipelines. Analyze store performance to identify improvement opportunities and ensure accurate scheduling and timekeeping. Plan, monitor, and evaluate team performance through monthly one-on-ones and quarterly meetings. Foster a positive store culture rooted in Fun, Integrity, Belief, Excellence, and Results. Complete performance reviews, recommend promotions, and resolve team member issues objectively. Model core leadership characteristics including Integrity, Trust, Ethics, Values, and Customer Focus.
Required Qualifications
- High School Diploma or GED
- BA/BS in Business or related field
- Minimum 2 years of successful management experience
- Experience coaching and developing teams in a retail, restaurant, or hospitality environment
- Direct P&L responsibility experience
- Ability to work flexible schedules, including nights, weekends, and holidays
- Experience supervising hourly, supervisory, and management staff
- Background or interest in nutrition and wellness
- Strong interpersonal, leadership, and financial management skills
- Proven analytical, problem‐solving, organization, and planning abilities
- Sound judgment, professionalism, optimism, and initiative
- Proficiency with computers and common software applications (Microsoft Office, email, etc.)
- Ability to communicate effectively in English (verbal and written)
- Must be 18 years of age or older
- Ability to lift 50+ pounds
- Reliable transportation
- ServSafe Certification
- Food Handler Permit
Desired Qualifications
- BA/BS in Business or related field preferred
- Direct P&L responsibility experience preferred
- Background or interest in nutrition and wellness a plus (especially for Jamba)
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