General Manager
On-siteTuscaloosa, Alabama, United States
Job Summary
Coordinate housekeeping, maintenance, breakfast service, and guest reception to ensure consistent quality, while monitoring daily guest satisfaction scores and resolving complaints. Strategically calibrate rates against local market and comp sets, manage group bookings and SMERF business, and implement sales and marketing plans. Hire, train, and develop staff to maximize labor hours and minimize turnover, while maintaining all departments within budget through conservative economics and active forecasting with ownership. Supervise deep cleaning and preventative maintenance initiatives, complete daily and monthly reporting, and inspect rooms with housekeepers. Be on call 24 hours a day to assist with any hotel issues.
Required Qualifications
- Minimum 2+ years of documented, franchised select service hotel management
- Ability to leverage provided technology to effectively manage the property
- Ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision
- Ability to supervise, delegate, and manage several tasks at once
- Ability to remain calm and in control in emergency or difficult situations
- Ability to work a flexible schedule, including weekends
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