General Manager
On-siteMiramar Beach, Florida, United States
Job Summary
Coordinate housekeeping, maintenance, breakfast, and guest reception departments to ensure high-quality service and daily guest satisfaction monitoring. Strategically calibrate rates against local comp sets, manage group bookings and SMERF business, and implement sales and marketing plans. Hire, train, and develop staff while maintaining labor hours within budget through conservative supply ordering. Supervise deep cleaning initiatives, inspect rooms weekly, and submit purchase orders to home office. Monitor all departmental reporting and ensure complete compliance with brand standards. Be on call 24 hours a day to resolve guest issues and assist with emergencies. Work a flexible schedule including weekends.
Required Qualifications
- Minimum 2+ years of documented, franchised select service hotel management
- Ability to leverage provided technology to effectively manage the property
- Ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision
- Ability to supervise, delegate, and manage several tasks at once
- Ability to remain calm and in control in emergency or difficult situations
- Ability to work a flexible schedule, including weekends
- Must be able to maintain all hotel departments and operations within budget
- Must be able to utilize conservative economics in ordering all supplies for hotel operations
- Must be able to actively work with ownership to create budgets and forecasts
- Must be able to supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives
- Must be able to exceed brand and ownership standards of performance and excellence
- Must be able to ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards
- Must be able to carefully monitor employee labor hours and ensure they do not exceed budget
- Must be able to ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists
- Must be able to inspect rooms with housekeepers on a weekly basis
- Must be able to submit PO's to home office on a timely basis
- Must be able to be on call 24 hours a day to assist with any issues with the hotel
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