General Manager

General Manager at Tim Hortons is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. The role includes operational management such as ordering supplies, overseeing building maintenance, ensuring cleanliness and security; financial management including budgeting, profit maximization, sales targets, and controlling food/paper/labour costs and payroll; people management involving recruiting, training, developing, and motivating team members while building bench strength and setting team goals. The position requires ensuring health and safety compliance, implementing company policies and procedures, handling guest concerns, preparing performance reports, fostering community relations, enforcing safety programs, and leading waste management initiatives. Strong leadership, communication, and compliance with health and safety legislation are essential, as is the ability to provide direction, resolve issues, and maintain high guest experience standards.