General Manager

General Manager responsible for the Tim Hortons restaurant's operational performance objectives and guest satisfaction, with duties spanning operational management (ordering supplies, cleanliness, security, waste management, and adherence to Always Fresh standards), financial management (budgets, profit optimization, cost controls, payroll administration), and people management (recruiting, training, performance development, building bench strength, setting team goals, maintaining an open-door policy). The role requires strong leadership and communication to ensure compliance with health and safety legislation, enforce company policies and ethics, handle guest complaints, generate performance reports, foster community relations, and maintain safety programs and procedures across shifts.