General Manager

General Manager for Tim Hortons responsible for delivering operational performance objectives and guest satisfaction. Oversees ordering, building maintenance, cleanliness, security, and adherence to Always Fresh standards and waste controls. Manages financials including budgets, profit optimization, and payroll administration to achieve sales and transaction targets while controlling food, paper, and labor costs. Leads recruitment, training, performance management, and development of team members, builds bench strength for progression, and sets team goals. Maintains open communication with staff and owner, ensures regulatory compliance, upholds high guest experience standards, enforces company policies and ethics, handles guest inquiries professionally, and prepares performance reports. Establishes community relationships and CSR activities, implements security measures to reduce theft, and leads waste management initiatives. Ensures health and safety compliance, uses PPE as required, conducts regular inspections, responds to hazards, and documents training. Posture and physical demands include frequent standing and manual dexterity, with occasional lifting and exposure to cold and heat. Meets responsibilities through leadership and direction across the restaurant’s health and safety program.