General Manager

General Manager responsible for the execution and delivery of operational performance objectives to ensure guest satisfaction at a Tim Hortons restaurant. Oversees operational management including ordering supplies, cleanliness, and security; ensures Always Fresh standards and waste control; conducts financial management with budgets, profit targets, and payroll; leads people management including recruiting, training, development, performance, and motivation; builds bench strength and succession; sets team goals; maintains open communication with staff and owner; ensures regulatory health and safety compliance; enforces company policies, procedures, and ethics; handles guest concerns; prepares performance reports; engages with the local community and CSR programs; implements security procedures to minimize theft and ensure team and guest safety; ensures health and safety program compliance and training; conducts regular inspections and hazard mitigation; reports injuries; enforces safety policies; and supports continued improvements to health and safety practices.