General Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Lead and mentor an operations and support team by providing coaching, support, and recognition while fostering accountability. Build and maintain client relationships by understanding security needs, ensuring satisfaction, and traveling to client locations and industry conferences to strengthen partnerships and resolve critical situations. Strategically lead branch operations to deliver high-quality service, maintain industry standards, and analyze operational metrics using Allied Universal's Business Intelligence Platform. Manage the P&L by driving financial performance through budget allocation, revenue growth, and expense management, while collaborating with sales and marketing teams to close new business opportunities. Oversee security risks by developing protocols, training, and response plans. Requires a Bachelor's degree in criminal justice or business with five years of management experience, proficiency in BI tools, and a current driver's license. Based in Indianapolis, Indiana, this role supports the iCARE Leadership approach to fostering an exceptional employee experience within North America's leading security and facility services company.
Required Qualifications
- Bachelor's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
- Associate's degree in Criminal Justice, Business or a related field with seven (7) years of management experience in a high-volume workforce environment or service industry
- High School diploma with ten (10) years of management experience in a high-volume workforce environment or service industry
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience, driving operational and financial metrics while demonstrating strong financial acumen
- Minimum of (2) years of experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
- Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Desired Qualifications
- Law enforcement, military, and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
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