General Liability Claim Representative
$67,000–$110,600 year
On-siteRichardson, Texas, United States
Job Summary
Investigate, evaluate, reserve, and negotiate General Liability claims involving bodily injury and property damage while maintaining full compliance with internal standards and state regulations. Conduct timely coverage analysis, communicate with insureds and claimants, and coordinate investigations with law enforcement, medical providers, and technical experts to determine liability and damages. Establish proper indemnity and expense reserves, manage litigated claims, and document all file activities using effective diary systems. Recognize cases based on severity protocols for referral to senior professionals or major case units and ensure appropriate resolution of complex exposures.
Required Qualifications
- Bachelor's Degree
- 2 years bodily injury liability claim handling experience
- Commercial Claim handling experience
- General knowledge and skill in claims handling and litigation
- Basic working level knowledge and skill in various business line products
- Demonstrated ownership attitude and customer centric response to all assigned tasks
- Demonstrated good organizational skills with the ability to prioritize and work independently
- Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively
- Attention to detail ensuring accuracy
- Analytical Thinking
- Judgment/Decision Making
- Communication
- Negotiation
- Insurance Contract Knowledge
- Principles of Investigation
- Value Determination
- Settlement Techniques
- Medical Knowledge
- One-year bodily injury liability claim handling experience
- One year of liability claim experience
- Successful completion of Travelers Claim Representative training program
- Insurance License(s)
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