General Clerk III - 542782

Greet and check-in applicants, verify their identity and required documents, and ensure the check-in process completes timely to prevent customer back-ups. Maintain up-to-date written information on program requirements and enrollment processes to assist the public and program members via phone or in person. Check applicant-supplied information by accessing government databases, notify inspection staff of any adverse information, and compile data to provide daily performance reports reflecting activities performed by CBP officers and contractor staff. Schedule interview appointments in the Trusted Traveler Programs Internal system and assist the public with creating accounts, submitting online applications, activating membership cards, and updating mailing address or license plate information. This onsite position in Calais, ME requires a U.S. Citizen with an Active Tier 4 Public Trust background and two years of general administrative experience with customer interface.