General Clerk III - 542767

Greet and check in applicants, verify their identities and required documents, and answer general inquiries to ensure the check-in process is timely. Maintain accessible written information on program requirements and enrollment processes to assist the public and program members via phone or in person. Check applicant-supplied information by accessing government databases and compile data to provide daily performance reports reflecting activities performed by CBP officers and contractor staff. Notify government inspection staff of any information that could adversely affect a person's application for acceptance into the Trusted Traveler Programs. Assist the public with creating accounts, submitting online applications for enrollment and renewal, card replacement, vehicle enrollment, and termination, as well as with membership card activation.