General Clerk III - 542758

Greet and check-in applicants, verify identities, and confirm required documents to complete transactions while managing customer inquiries and preventing back-ups. Maintain accessible written information on program requirements and enrollment processes to assist the public via phone or in person. Check applicant-supplied information by accessing government databases and notify inspection staff of any adverse details. Compile data to provide daily performance reports reflecting activities performed by CBP officers and contractor staff. Schedule interview appointments in the Trusted Traveler Programs Internal system and assist the public with creating accounts, submitting online applications, activating membership cards, and updating mailing addresses or license plate information. This onsite role in Hartford, CT, supports the Federal Government through a Tier 4 Public Trust background investigation.