General Clerk III - 542750

Greet and check-in applicants, verify their identity and required documents, and answer general inquiries to ensure a timely check-in process. Maintain up-to-date written information on program requirements and enrollment processes to assist the public via phone or in person. Check applicant-supplied information by accessing government databases, compile data for daily performance reports reflecting CBP officer and contractor staff activities, and provide performance reports. Schedule interview appointments in the Trusted Traveler Programs Internal system and assist the public with creating accounts, submitting online applications, activating membership cards, and updating mailing addresses or license plate information. This onsite role in Sacramento, CA, requires a U.S. citizen with an active Tier 4 Public Trust background and two years of general administrative experience with customer interfaces.