GEICO Customer Service Representative
$39,645–$49,546 year
HybridTucson, Arizona, United States
Tucson, Arizona, United StatesHybridFull Time$39,645–$49,546 yearEnterprise
Full TimeEnterprise
Job Summary
Manage incoming calls, messages, billing questions, and policy updates while guiding customers through coverage needs and providing recommendations. Resolve customer concerns to ensure a positive experience and identify cross-selling opportunities by staying informed on GEICO products. Prioritize tasks across platforms while maintaining high-volume call center KPIs and measurable goals. Requires availability for evenings, weekends, and holidays. Located in Tucson, AZ.
Required Qualifications
- High School Diploma or GED
- Available to work evenings, weekends, and holidays
Desired Qualifications
- Minimum of 1 year of customer-facing experience
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals
- Active Personal Lines or Property & Casualty license
- College degree
- Strong customer service skills
- Interpersonal skills
- Problem-solving skills
- Empathy skills
- Adaptable
- Detail-oriented
- Able to prioritize and multitask across platforms
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