Geek Squad Agent (Retail Store)

Provide positive, timely service to customers during the check-in and checkout process while understanding technology issues through active listening and detailed note-taking. Assess customer needs to help set up new devices and advise on whether to repair or replace old ones. Monitor service queues and deliver accurate status updates to customers, partnering with fellow agents on complex repairs. Maintain knowledge and skills through certified training courses. This role supports Best Buy's purpose of enriching lives through technology by humanizing and personalizing tech solutions for every stage of life.