GCCO Executive French
On-siteMallorca, Central Luzon, Republic of the Philippines
Mallorca, Central Luzon, Republic of the PhilippinesOn-siteFull TimeTravel ServicesLarge
Full TimeLargeTravel Services
Job Summary
Handle operational requests related to bookings before arrival, during stay, and after travel. Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. Provide timely and accurate information to ensure a smooth client experience. Aim for first contact resolution whenever possible. Escalate complex cases according to established protocols. Maintain accurate case documentation in internal systems. Contribute to a high-performance, customer-centric service culture. Fluent English and French are mandatory.
Required Qualifications
- Fluent English
- Fluent French (spoken and written)
- Customer service or operational support experience
- Strong problem-solving skills
- High attention to detail
- Ability to manage multiple requests in a fast-paced environment
- Customer-focused mindset
- Strong commitment to service quality
- Clear written and verbal communication skills
Desired Qualifications
- Travel or hospitality background
- Experience using booking, case management, or CRM systems
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