Gateway Fleet Specialist
$56,160–$68,640 year
On-siteRedmond, Washington, United States
Job Summary
Own the maintenance, operations, health, and growth for a regional fleet of Starlink Gateway Antennas and Sites. Manage spare parts strategy, inventory planning, and materials movement to maintain rapid response readiness for planned and emergency maintenance. Monitor fleet health using dashboards and telemetry data to diagnose failures, drive repairs, and identify degradation trends. Partner with engineering teams to execute fleetwide campaigns and perform root cause analysis on antenna and site failures across electrical, fiber optic, radiofrequency, and mechanical systems. Coordinate with logistics providers, customs authorities, and regional partners to ensure timely and compliant international shipping of critical parts and equipment. Manage relationships with contracted labor, including training and capability development, while analyzing operational data to identify systemic pain points and drive process improvements. Share ownership of team growth by working with engineers and specialists to build scalable organizational structures supporting rapid fleet expansion.
Required Qualifications
- High school diploma or equivalency certificate
- 2+ years of experience operations, logistics, technical support, field service, data analytics, project management, or a similar role involving distributed assets
- Willing to travel 10-15% of the time
- Willing to work extended hours and weekends as needed
- Willing to work outside of normal business hours 20-40% if the time
- Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee (or eligible for required authorizations)
Desired Qualifications
- 1+ years of experience in a customer support associate, technical support associate, quality specialist, process planner, business analyst, or leadership role
- Hands on experience with satellite ground stations, antennas; electrical, fiber optic, radiofrequency, or mechanical systems
- Experience supporting geographically distributed technical equipment or infrastructure
- Experience querying and analyzing data using SQL and/or other data visualization tools
- Background in root cause analysis and cross-functional collaboration with engineering teams
- Experience managing contractors or third-party vendors, particularly in international or remote environments
- Familiarity with MRP/ERP systems and spare parts/inventory management
- Proficiency in one or more of the following languages (in addition to English): Portuguese, French, Punjabi, Hindi, Japanese, Bengali, Kazakh, Arabic, Urdu, Vietnamese, Swahili, Sesotho, Swati, Tagalog
- Knowledge of local business culture is a plus
- Experience troubleshooting or working with IT/network infrastructure (UPS, PDUs, servers, or networking equipment)
- Demonstrated ability to design efficient processes and systems, especially defining requirements for software tools
- Experience autonomously managing projects with minimal supervision
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