Gateway Engineering & Support Engineer
Remote · Covington, Louisiana, United States or US
Job Summary
The Gateway Engineering & Support Engineer (GES) provides advanced technical and project support for Globalstar’s Gateway Systems, focusing on incident management and system uptime. Key responsibilities include working with various departments to analyze operational data, performing system performance analysis, supporting software testing, and training personnel. The role requires excellent technical communication skills and the ability to troubleshoot complex issues within established SLAs. A Bachelor's degree in an engineering field and a minimum of 5 years related experience are required. Preferred qualifications include experience with satellite communications and networking concepts, as well as skills in data analysis tools and automation.
Required Qualifications
- Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
- A minimum of 5 years experience preferred with applicable skills/competencies
- Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
- Possess a clear understanding of satellite-based communication
- Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
- Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
Desired Qualifications
- Significant experience with large technical projects
- Experience in applicable satellite communications industry or military experience working with wireless communications networks
- Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
- RF analysis/measurement experience
- Familiarity with Linux based OS, data collection and presentation software
- Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
- Experience with Power BI
- A clear understanding of datasets for wireless communication systems
- Procedural writing skills and experience an asset
Additional Requirements
- Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
- Willingness and ability to work after regularly scheduled hours as needed
- Willingness and ability for a shared on-call schedule
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