Gatehouse Attendant

Job Summary

Required Qualifications

• •High school diploma or GED
• •Prior experience as a Gatehouse employee
• •Strong verbal and written communication skills
• •Detail-oriented and dependable
• •A positive attitude and willingness to work with a diverse population
• •Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less
• •Manual dexterity
• •Auditory and visual skills
• •Ability to follow written and oral instructions and procedures
• •Must be able to lift 30 pounds or less
• •Must be able to sit, stand, reach, bend, kneel, stoop, climb, push and pull
• •Must have manual dexterity
• •Must have auditory and visual skills
• •Must be able to follow written and oral instructions and procedures
• •Must be available for days and hours of work determined by the property
• •Must be able to work indoors or outdoors
• •Must be able to work in a small structure
• •Must be able to work away from the management office
• •Must be able to greet visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance
• •Must be able to screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance
• •Must be able to determine if access to the property has been authorized
• •Must be able to record via the access control system all traffic entering the property both vehicular and pedestrian
• •Must be able to observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• •Must be able to complete all appropriate paperwork ensuring reports are legible and in order
• •Must be able to keep the gatehouse clean at all times
• •Must be able to ensure that only Authorized Personnel is allowed access into the community
• •Must be able to use proper telephone etiquette when speaking or answering the telephone
• •Must be able to greet ALL callers with 'Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.'
• •Must be able to report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel
• •Must be able to submit an Incident report or work order to note any deficiencies observed
• •Must be able to submit an Incident report or work order to the Management office immediately
• •Must be able to direct traffic within the community
• •Must be able to enforce and monitor access control procedures within the community
• •Must be able to provide informational assistance as required
• •Must be able to provide Residents with friendly and outgoing customer service
• •Must be able to provide best-in class costumer service
• •Must be able to provide a professional and competent image
• •Must be able to stand and greet everyone that approaches the visitor lane seeking access to the property
• •Must be able to greet all residents returning home via the resident lane
• •Must be able to work in a drug-free workplace
• •Must be able to receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law