Gate Screener/Mag Officer
$38,480–$38,480 year
On-siteMilwaukee, Wisconsin, United States
Job Summary
Welcome guests, regulate access to the Center, and monitor guest flow through screening checkpoints to ensure order and efficiency. Effectively screen guests and their belongings for prohibited items using walk-through metal detectors, hand wands, and flashlight probes to prevent the entry of firearms and other contraband. Perform hand-held wand searches on guests who trigger alarms or fail detectors, and complete written incident reports for safety concerns. Alert management of emergencies, assist with evacuations, and enforce all Center rules and regulations while maintaining a professional demeanor. This role requires working nights, weekends, and holidays in various weather conditions, with union representation by MASH.
Required Qualifications
- High school diploma or GED
- Previous experience working with the public
- Prior customer service experience
- Experience with crowd control at a major sports venue
- Willingness to work a flexible schedule, including nights, weekends and holidays
- Willingness to work outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
- Successful completion of a criminal background check
- Successful completion of a drug screening
- Working knowledge of customer service basics
- Knowledge of crowd management and conflict resolution techniques
- Knowledge of applicable fire, safety and other emergency requirements
- Knowledge of Center facilities and operations
- Skill in both verbal and written communication
- Skill in observing situations and decision making
- Ability to read and comprehend and follow instructions, policies and procedures
- Ability to learn and operate basic security equipment such as walk-through metal detectors and hand wands
- Ability to hear the walk-through metal detector alarm
- Physical agility to conduct hand wanding of guests from head to toe
- Ability to work effectively with large crowds and handle difficult guest/event situations
- Ability to interact effectively and calmly with angry or emotional guests and/or employees during intensely aggravated circumstances
- Ability to effectively manage crises and work under pressure without loss of composure
- Ability to make routine decisions in areas of responsibility and take proper action
- Ability to present an appropriate appearance
- Ability to comprehend and follow instructions and take direction from supervisor and managers
- Ability to read, understand and process routine information in written form
- Ability to maintain a commitment to the Company's goals and objectives
- Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public
- Ability to communicate effectively and clearly with guests, supervisors, co-workers and building tenants
- Ability to maintain composure, exhibit maturity and exercise sound judgment and discretion
- Ability to display initiative and to perform tasks with limited supervision
- Ability to work effectively on a team
- Ability to maintain patron, employee, and company confidentiality
- Ability to walk
- Ability to stand for extended periods
- Ability to lift and carry items weighing up to 25 pounds
- Ability to sprint or run short distances
- Ability to perform some lifting, reaching, stooping, balancing and/or crouching
- Ability to exert up to 10 pounds of force occasionally
- Visual and audio acuity
- Sufficient hearing ability to perceive information at normal spoken word levels
- Willingness to adjust work hours based on the needs of the department
- Excellent attendance and punctuality
Desired Qualifications
- Experience with crowd control at a major sports venue
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