Gameday Service Representative (part-time, seasonal)
On-siteMetairie, Louisiana, United States
Job Summary
Provide assistance to season ticket holders and fans requesting ADA/accessible seating at the Caesars Superdome, Smoothie King Center, and Pontchartrain Center. Execute and distribute promotional giveaways at main stadium entrances and assist the group sales department with on-site events. Deliver customer service at ticket box offices and manage set-up and take-down of sales and service ticket areas. Support pre-game and post-game assets, including happy hours, chalk talks, VIP warmups, and group photos. Execute the Pelicans Crest and Crown Rewards Program on gamedays. Work all 42 Pelicans and 10 Saints home games, plus nongame events, requiring availability for nights, holidays, and weekends. Lift up to 25 pounds and stand for at least five hours per shift.
Required Qualifications
- Must be able to work all 42 Pelicans home games and 10 Saints home games, including any additional home post-season games for either team
- Willingness to work Laketown Squadron home games
- Willingness to work up to 5-10 nongame day Saints and Pelicans Events
- Must have a strong teamwork mentality and truly enjoy helping others be successful
- Exceptional customer service skills
- Must be self-motivated, organized and be able to solve problems in real-time
- Must be comfortable in a faced paced environment and respond well to changes in direction
- Must be a positive, friendly personality with patience to handle many customer interactions on gamenights
- Must be able to stand for at least 5 hours per gameday
- Flexibility to work various hours including nights, holidays, and weekends
- Must be able to lift and move around items that can weigh up to 25 pounds
Desired Qualifications
- Commitment to community and a people-first mindset
- Strong teamwork and collaboration skills
- Ability to celebrate individuality and value diverse perspectives
- High integrity and a proactive, solutions-oriented 'winning' mindset
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