Gameday - Parking Gate Agent
On-siteHouston, Texas, United States or Texas, United States
Job Summary
Collect parking fees and passes, enforce parking guidelines, and control traffic flow at Club gamedays and LSSE events. Issue parking tickets for cash events and provide information regarding Club activities and event logistics. Resolve customer service issues while maintaining a professional appearance and friendly attitude. Perform various assigned tasks within Business operations offices and Reliant Stadium premises, requiring routine face-to-face interaction and physical presence. This part-time, non-exempt role reports to the Event Operations Coordinator and prioritizes fan engagement and operational efficiency across Houston metropolitan events.
Required Qualifications
- Ability to comprehend verbal and written instructions
- Ability and skill in operating cash register, receiving cash from customers and in conducting basic mathematical transactions
- Ability to handle customers while providing high standards of efficiency, accuracy and consistency
- Ability to effectively communicate to customers, clients and other employees of the organization in both one-on-one and small group situations
- Ability to function successfully in a team environment
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities
- Walking around and standing for prolonged periods of time in various Club premises in and around Reliant Stadium and Reliant Park as may be assigned
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner
- Permanent addresses in the Houston metropolitan and surrounding areas
Desired Qualifications
- High School Diploma or GED equivalent preferred
- Previous customer service experience preferred
- Exhibit a fun, friendly customer service-oriented attitude and professional appearance at all times
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment
- Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees
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