Game Operations Team Lead
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Lead a team of Game Operations Specialists, overseeing daily operations and ensuring smooth execution of delivery across football and basketball leagues. Monitor performance metrics, analyze results, and provide actionable feedback to drive continuous improvement while supporting team development through coaching and professional growth initiatives. Coordinate strategic projects aimed at improving efficiency and prepare detailed reports for leadership decision-making. Maintain clear communication with department stakeholders and uphold company standards in data and team management. This role requires managing remote teams across multiple time zones and aligns with our office-first culture of collaboration and innovation.
Required Qualifications
- Proven leadership and communication skills with experience managing teams in fast-paced operational environments
- Strong understanding of sports dynamics
- Excellent analytical, organizational, and problem-solving abilities
- Ability to manage remote teams and coordinate across multiple time zones
- High emotional intelligence and ability to build trust and foster a supportive team culture
- Fluent in written and spoken English
- Proactive, adaptable, and open to feedback, with a focus on continuous improvement
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