Gallery Host
On-siteHurst, Texas, United States
Hurst, Texas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Assist guests with check-in and check-out processes, verify registration details, and handle luggage, coffee, and wake-up calls. Provide information on hotel services and amenities, answer telephones, and manage food and beverage orders using the POS system. Prepare setup, stock, and clean tables while maintaining a clean environment. Resolve problems promptly, adhere to safety and security procedures, and follow brand-specific policies for cash and credit card handling. Work flexible schedules including outside regularly scheduled hours as needed.
Required Qualifications
- A minimum of one month of related experience
- Previous customer service experience in a hotel or related field preferred
- Requires strong ability to read write and speak the English language
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel
- Ability to identify and resolve problems in a timely manner
- Ability to multi-task
- Ability to manage difficult or emotional customer situations
- Ability to maintain a high level of professionalism
- Knowledge of and ability to appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures
- Ability to present and express ideas and information clearly and concisely
- Ability to meet the demands of the work schedule to be at work and on time
- May occasionally require the ability to work outside of regularly scheduled hours
Desired Qualifications
- Previous customer service experience in a hotel or related field preferred
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