FW Technical Marketing Engineer
On-site · Seongnam-si, Gyeonggi-do, South Korea
Job Summary
FW/SW Technical Marketing Engineer owns end-to-end FW/SW quality from early NPI through post-launch, partnering with R&D to shape design, validation scope, and qualification strategies. Manages customer escalations by isolating root causes across FW/SW/driver/network/security, crafts action plans, and drives resolution. Prioritizes defects by severity and business impact, ensures fixes are validated in realistic environments, and communicates outcomes via release notes and internal documentation. Leads cross-functional collaboration to improve test coverage, qualification processes, and readiness across product lifecycles, and delivers technical briefings and training to internal teams. This role requires strong problem-solving, cross-functional collaboration, and the ability to balance customer urgency with technical feasibility; it operates in a Korea-based context with a focus on firmware, software, drivers, networking, and security domains.
Required Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, Software Engineering, or a related technical field, or equivalent practical experience
- Hands-on experience in Firmware, Software, Drivers, Networking, or Security domains
- Experience supporting or managing product quality, technical support, or customer escalations in a complex technical environment
- Proven ability to analyze, isolate, and drive resolution of technical issues across multiple teams
- Strong communication skills to articulate technical issues, root cause, and resolution to technical and non-technical audiences
- Ability to work effectively in a global, cross-functional environment
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