Future Opportunities: Relationship Manager
$100,000–$132,000 year
RemoteUnited States
Job Summary
Own assigned client relationships across the full lifecycle, driving long-term revenue growth, retention, and expansion through proactive account strategies and annual portfolio plans. Execute KYC strategies to understand business priorities and operational challenges, while managing objections, escalations, and risks to deliver measurable results. Lead cross-functional engagement with Sales, Client Success, Operations, and Product teams to resolve issues and optimize pricing and contract renewals. Maintain portfolio visibility in Salesforce.com, including forecasting, pipeline management, and executive account summaries, while analyzing market trends to identify competitive threats and revenue acceleration opportunities. Serve as the strategic steward for North American and Latin American clients, aligning Element's fleet and mobility solutions with customer objectives.
Required Qualifications
- Experience managing and growing a portfolio of existing client relationships
- Experience developing account strategies, retention plans, and commercial growth initiatives
- Strong executive relationship management and client engagement skills
- Experience collaborating across cross-functional business teams
- Commercial acumen with experience supporting revenue growth, renewals, and pricing optimization
- Ability to manage complex customer relationships while working independently
Desired Qualifications
- Education: College/University degree preferred
- Experience working with Salesforce.com (SFDC) or similar CRM platforms
- Experience supporting clients across North America and Latin America
- Knowledge of account planning, pipeline management, and opportunity management
- Experience aligning products and services with customer business objectives
- Strong strategic planning, influencing, and stakeholder management skills
- Fluency in French and English
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