Funeral Service Assistant (part-time)
On-siteAustin, Texas, United States
Job Summary
Prepare floral arrangements, chairs, caskets, and urns for services, cremations, and maintenance. Assist with respectful preparation of remains, including dressing and lifting deceased, or operating crematory equipment as permitted by law. Perform clerical duties such as answering phones, operating fax machines, and preparing service documents. Serve as an usher, park cars, and drive Funeral Home vehicles for services and family pickups. Wash and clean funeral home and client vehicles. Greet client families, provide information on funeral and cremation topics, and accommodate family needs during visitations and services. Part-time role in Austin, TX. Requires a valid state driver's license and previous customer service experience.
Required Qualifications
- High school diploma or equivalent
- Valid state driver's license with an acceptable driving record
- Previous customer service and/or sales experience
- Proficient with MS Office suite and databases
- High level of compassion and integrity
- Clear and concise verbal and written communication skills
- Professional behaviors and team player
- Ability and willingness to learn
- Must be able to lift deceased
- Must be able to operate crematory
- Must be able to deliver and set up floral arrangements
- Must be able to deliver and set up chairs
- Must be able to deliver and set up caskets
- Must be able to deliver and set up urns
- Must be able to deliver and set up photos
- Must be able to deliver and set up other personal keepsakes or mementos
- Must be able to answer phones courteously and in a polite manner
- Must be able to assist on funeral, memorial and other services or ceremonies
- Must be able to greet and receive client families
- Must be able to accommodate the needs of the family during a service and/or visitation
- Must be able to wash and clean funeral home vehicles
- Must be able to wash and clean other client vehicles
- Must be able to drive Funeral Home vehicles
- Must be able to park cars
- Must be able to perform transportation requirements
- Must be able to operate fax machine
- Must be able to operate computer
- Must be able to operate multiline phone system
- Must be able to operate debit card machine
- Must be able to operate typewriter
- Must be able to operate postage meter
- Must be able to operate scale
- Must be able to operate stereo/video system
- Must be able to run errands
- Must be able to pick up supplies
- Must be able to pick up documents
- Must be able to prepare documents related to services
- Must be able to prepare documents related to cremations
- Must be able to prepare documents related to maintenance
- Must be able to ensure proper care and storage of items
- Must be able to dress remains
- Must be able to casket remains
- Must be able to deliver family items
- Must be able to deliver flowers
- Must be able to set up chapel
- Must be able to attend monthly staff meeting
- Must be able to perform duties consistent with company mission and values
- Must be able to adhere to company policies and procedures
Desired Qualifications
- Previous customer service and/or sales experience preferred
- Proficient with MS Office suite and databases preferred
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