Funeral Home Manager
On-siteIndianapolis, Indiana, United States
Job Summary
Manage daily operations of a single Funeral Home location, including reviewing schedules, resolving escalated customer issues, and ensuring regulatory compliance. Lead financial management by preparing annual budgets, approving expenditures, and monitoring P&L goals to drive revenue growth. Direct funeral arrangements by facilitating conferences with next of kin, presiding over services, and verifying burial protocols. Develop a trusted team through coaching, hiring, and career advancement while maintaining facilities and implementing operational improvements. Work evenings and weekends to support family needs and achieve annual production targets.
Required Qualifications
- High school diploma or equivalent
- Funeral Director license as required by state/province law and as prescribed by each state board
- At least five (5) years' industry experience with increasing responsibilities
- At least two (2) years' experience guiding staff and communicating expectations
- Ability to work evenings and weekends
- Conversant in industry and financial acumen
- Proficient in MS Office suite
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
- Leadership skills and the desire to manage people
- Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Professional written and verbal communication skills including public speaking, collaboration, and negotiation
- Proficient working knowledge of HMIS, InfoPort, and CarePoint
- Ability to work nights and weekends
Desired Qualifications
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
- Prior experience managing people a preferred
- Budgeting and expense control experience preferred
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