Funeral Home Manager
On-siteMonroe, North Carolina, United States
Monroe, North Carolina, United StatesOn-siteFull TimeMasters DegreeEnterprise
Full TimeMasters DegreeEnterprise
Job Summary
Manage daily operations of a single Funeral Home location, including financial planning, budgeting, and P&L goal achievement. Lead staff development, hire personnel, and resolve escalated customer issues while ensuring regulatory compliance. Handle funeral arrangements, direct services, and preside as Master of Ceremonies. Maintain facilities, implement operational initiatives, and collaborate with corporate departments on process improvements. Work evenings and weekends to support annual revenue targets and profitable case volume growth.
Required Qualifications
- High school diploma or equivalent
- Funeral Director license as required by state/province law and as prescribed by each state board
- At least five (5) years' industry experience with increasing responsibilities
- At least two (2) years' experience guiding staff and communicating expectations
- Ability to work evenings and weekends
- Conversant in industry and financial acumen
- Proficient in MS Office suite
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
- Leadership skills and the desire to manage people
- Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Professional written and verbal communication skills including public speaking, collaboration, and negotiation
- Proficient working knowledge of HMIS, InfoPort, and CarePoint
- Ability to work nights and weekends
Desired Qualifications
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
- Prior experience managing people a preferred
- Budgeting and expense control experience preferred
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