Funeral Assistant
On-siteHouston, Texas, United States
Job Summary
Greet client families during visitation and funeral services, coordinate pallbearers, parking, and limousine assistance with special attention to the handicapped and elderly. Assist the team in moving casketed deceased and related items into and out of the visitation area, chapel, and church. Ensure public spaces such as the lobby, chapels, restrooms, and reception areas are clean and prepared before and after scheduled services. Provide information and assistance to clients entering the office while maintaining a professional, courteous, and empathetic demeanor. This role requires a valid driver's license, ability to lift up to 25 pounds, and occasional overtime or local travel.
Required Qualifications
- Valid state issued driver's license in good standing and acceptable driving record
- Able to read, write and speak English fluently
- Minimum of 1-year experience in client relations or related field
- Four-year degree or equivalent combination of education and experience
- Attend and perform work in a professional and courteous manner in accordance with the employer's requirements
- Demonstrated willingness to participate in growing market share through community involvement
- Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
- Maintains a positive attitude and working environment through organization and communication
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
- Overtime is sometimes necessary or required
- This position may require up to 10 percent out of area and overnight travel
- Travel is primarily local occurring during the business day only
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds
- This position may also require reaching, pushing, and pulling
- This position may also be exposed to chemicals and/ or blood borne pathogens
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes
- The duties associated with this position are generally performed in an indoor office setting
- Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle
Desired Qualifications
- Four-year degree or equivalent combination of education and experience preferred
- Bilingual is a plus
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