Funeral Ambassador
On-siteFranklin, Tennessee, United States
Job Summary
Greet and direct client families and guests to the correct chapel, manage flow through the lobby, chapels, and rest areas, and ensure public spaces remain clean and prepared before and after services. Serve client families and visitors by answering questions, distributing memorialization materials, placing flowers, and ensuring refreshments are available. Oversee parking arrangements for formal processions and assist with transporting attendees to and from service locations outside the funeral home. Act as an ambassador for the business in the community to build trust, representing the organization professionally while handling emotionally charged situations with tact and patience. Work independently with little supervision, occasionally requiring overtime or up to 10 percent out-of-area travel.
Required Qualifications
- Able to read, write and speak English fluently
- Attend and perform work in a professional and courteous manner in accordance with the employer's requirements
- Demonstrated willingness to participate in growing market share through personal community involvement
- Ability to communicate effectively with internal and external customers
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
- Ability to actively respond to the requests of the client families and their guests
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
- Maintains a positive attitude and working environment through organization and communication
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
- Ability to work independently with little or no supervision
- Overtime is sometimes necessary or required
- This position may require up to 10 percent out of area and overnight travel
- Travel is primarily local occurring during the business day only
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds
- Performance of this position's duties may also require reaching, pushing, and pulling
- Employees may be exposed to chemicals and/or blood borne pathogens
- Four-year degree or equivalent combination of education and experience preferred
- At least 1-year experience in funeral arranging preferred
Desired Qualifications
- Bilingual is a plus
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