Funding Operations Manager
On-siteGreenville, South Carolina, United States
Job Summary
Oversee assigned Operations activities to monitor performance, ensure high-quality service, and maintain operational efficiency. Analyze reports, call outputs, and performance metrics to identify compliance risks, strategy improvements, and assess effectiveness. Lead team members through regular coaching, training, and performance evaluations while managing staffing, time sheets, and escalated customer calls. Directly supervise employees to ensure alignment with quality assurance requirements and regulatory compliance. Identify opportunities to improve workflows, call logic, and scripts, partnering with vendors and internal teams to implement enhancements. Maintain accurate documentation and run daily reports to optimize workflow efficiency and meet service level expectations.
Required Qualifications
- Minimum of Bachelor's degree
- 2-4 years' experience in a supervisory or leadership position
- Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Strong verbal and written communication skills
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary
- Team player that can adapt in a fast pace and changing environment
- Commitment to exemplifying the organizational core values and key competencies
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
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