Functional and Process Improvement Lead, VHA Specialty Care Support
RemoteUnited States
Job Summary
Conduct functional assessments of current-state functions, roles, responsibilities, and workflows to identify process improvement opportunities and capability gaps across SCPO programs. Facilitate process mapping and discovery sessions, evaluate administrative, business, and operational workflows, and develop recommendations to eliminate inefficiencies and reduce redundancy. Develop and maintain process documentation, policies, standard operating procedures, templates, and standard work that supports continuous quality improvement. Leverage Microsoft SharePoint and Power Platform tools to design digital trackers, automated workflows, and performance dashboards that improve data quality and decision-making. Prepare briefings, presentations, and program artifacts to communicate findings to Government leadership.
Required Qualifications
- Bachelor's degree in Business, Public Administration, Public Health, Healthcare Administration, or related field
- 4+ years of experience supporting process improvement, business process reengineering, operations management, or program analysis, preferably in a federal agency or healthcare setting
- Experience conducting functional assessments, process/workflow mapping, current versus future state analyses, and developing improvement recommendations, templates, tools, and standard work in support of continuous quality improvement
- Proficiency in Microsoft Office Suite, SharePoint, and Power Platform applications
- Strong analytical, organizational, and communication skills, with the ability to work independently and across a wide variety of technical and non-technical teams
Desired Qualifications
- Experience supporting VA/VHA and/or other federal health agencies
- Experience analyzing and redesigning administrative, business, and operations management processes to increase efficiency and standardization, leveraging SharePoint, Power Automate, and Power BI to develop automated workflows, digital trackers, and performance dashboards
- Experience developing centralized SharePoint workspaces and knowledge repositories, standardizing practices and promoting best practices across teams
- Lean Six Sigma Green/Black Belt or other project or change management certification strongly preferred
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