Functional Analyst - Supply Chain
Hybrid · Chadstone, Victoria, Australia
Job Summary
Functional Analyst – Supply Chain at Officeworks to lead the design, configuration, and delivery of key supply chain applications (including SAP ERP logistics modules and Koerber/Warehouse Advantage) while managing enhancements and small-to-medium projects. You will troubleshoot complex issues, drive process improvements, and ensure systems meet operational, quality, and service level expectations. You will engage with stakeholders, coordinate with warehouse operations and IT teams, and translate business requirements into practical technical solutions to optimise supply chain performance and operational efficiency.
Required Qualifications
- Minimum 3 years experience supporting and configuring Supply Chain and Warehouse Management Systems within a complex environment
- Relevant tertiary qualifications in Information Technology, Business Systems, or related discipline (ITIL certification highly regarded)
- Strong experience with SAP ERP logistics modules and integrations with supply chain systems
- Experience supporting and delivering IT projects, system enhancements, and continuous improvement initiatives
- Demonstrated ability to work on SaaS applications within cloud environments
- Strong understanding of system integrations, including SAP iDocs, messaging frameworks, and third-party application connectivity
- Minimum Intermediate SQL skills and experience working with large volumes of operational and inventory data
- Experience using reporting and analytics tools such as Power BI
- Ability to investigate, analyse, and reconcile inventory and supply chain data across multiple systems
- Proven experience working with vendors and third-party providers to resolve issues and implement enhancements
- Strong problem-solving, troubleshooting, and analytical skills
- Excellent stakeholder management, communication, negotiation, and presentation skills
- Ability to translate business requirements into practical and effective technical solutions
- Experience working within ITIL-based support environments, including Incident, Problem, Change, and Request Management
- Strong planning, organisational, and prioritisation skills, with the ability to manage multiple initiatives simultaneously
- A collaborative approach and the ability to work effectively across IT, supply chain, warehouse operations, and business teams
- A passion for technology, innovation, and emerging supply chain solutions
- High attention to detail, strong customer focus, and a commitment to delivering quality outcomes
- Willingness to travel to warehouse and operational sites as required
Desired Qualifications
- ITIL certification highly regarded
- Power BI experience
- SQL skills
- experience with SAP ERP logistics modules
- experience supporting IT projects and continuous improvement initiatives
- SaaS/cloud environments experience
- vendor management experience
- stakeholder management and presentation skills
- ability to translate business requirements into technical solutions
- experience with system integrations (SAP iDocs, messaging frameworks, third-party connectivity)
- experience with warehouse management systems (WMS)
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