Function Area Leader - Client Onboarding

Develop new Client Onboarding/Offboarding processes to support Pension Administration services while delivering technical, time-sensitive activities for ongoing profitable administration. Forecast capacity and demand to ensure outputs meet quality standards and client expectations, evaluating all actions through a commercial lens to challenge cost-benefit analysis. Lead a team of specialists, modeling performance standards via 121s and meetings, and identify risks to ensure project success. Engage with key stakeholders to align outcomes with business objectives. This permanent hybrid role is based in Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London, or Glasgow.