Fully Remote Customer Service Agent
Remote · Fort Hunt, Virginia, United States
Job Summary
Inbound customer service role handling calls to assist with access to government-based programs, providing clear, calm solutions, basic technical troubleshooting, scheduling service-location appointments, and documenting interactions. Strong emphasis on independent remote work within a structured, credentialed environment; bilingual English/Spanish encouraged; requires ethernet internet and a private workspace; extensive background-check process; training first two weeks with 9:00 AM–4:30 PM EST onboarding.
Required Qualifications
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
Desired Qualifications
- Bilingual (English/Spanish) encouraged
- Prior call-based customer service experience
- Strong verbal communication skills
- Ability to troubleshoot basic technical issues
- Ability to work remotely with minimal supervision
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