Fully Remote Customer Service Agent
On-site · Akron, Ohio, United States
Job Summary
Inbound Customer Service Representative for government-based programs (SDVOSB). Fully remote role handling inbound calls, providing solution-focused customer experiences, basic technical troubleshooting, creating support tickets, scheduling appointments, documenting interactions, and follow-up to ensure issues are resolved. Requires credentialing and a background check; schedule includes 8:00 AM–8:00 PM (Mon–Fri) with structured onboarding and training. Strong verbal communication, reliability working remotely, and the ability to work independently while staying connected to a remote team. Preferred bilingual (English/Spanish).
Required Qualifications
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
- Preferred: bilingual English/Spanish candidates
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